Shipping policy

Shipping Policy

At Be The Medicci, we want your order to reach you quickly, safely, and without unnecessary complications.

Shipping Across India

We currently deliver across serviceable locations in India.

Standard Shipping: FREE on all orders.

Cash on Delivery (COD) availability may vary depending on the delivery location and will be shown at checkout.

Order Processing

Orders are usually processed and dispatched within 1–2 business days after confirmation.

Once your order has been dispatched, you will receive tracking details via the contact information provided while placing your order.

Estimated Delivery Time

Most orders are delivered within approximately 3–7 business days after dispatch, depending on your location.

Metro cities may receive orders sooner, while deliveries to remote locations may require additional time.

Business days exclude Sundays and public holidays.

Track Your Order

Once your order is shipped, tracking information will be shared with you so you can follow your delivery status.

Please allow some time after dispatch for the tracking information to become active.

Delivery Delays

While we work with reliable logistics partners to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Courier disruptions
  • Remote delivery locations
  • High-volume sale or festive periods

If your order is significantly delayed, please contact us and our team will be happy to assist you.

Incorrect Address or Contact Details

Please ensure that your shipping address, PIN code and phone number are entered correctly while placing your order.

If you notice an error after ordering, contact us as soon as possible. We will try to update the details if the order has not yet been dispatched.

Once an order has been handed over to the courier partner, changes to the delivery address may not always be possible.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package’s journey.

Shipping Restrictions

  • We currently ship only within India apart from the below locations.

  • We do not ship to Jammu and Kashmir.

Lost or Damaged Packages

  • If your package arrives damaged, please contact us within 24 hours with photos and your order number. This helps us to escalate the matter with the courier partner.

Unreachable Customer / Failed Delivery Policy

We want to ensure your order reaches you safely and on time. However, we rely on accurate contact details and cooperation for smooth delivery. Please read the following carefully:

Delivery Attempts

Our courier partners will make up to 2–3 delivery attempts. If the customer is unreachable, unavailable, or fails to accept the delivery, the order will be marked as undeliverable.

What Happens Next

  • If the package is returned to us due to failed delivery attempts, we will contact you via email or phone.

  • You may choose to have the item re-shipped (at an additional shipping charge).

  • If we do not hear from you within 7 days of the failed delivery, the order will be considered forfeited and no exchange or refund will be issued. We understand that this is inflexible, however, given the specialization of our designs and small batch productions, we hope our customers have the same love for the product that we do. 

Customer Responsibility

  • Please ensure your shipping address and phone number are accurate when placing the order.

  • Keep an eye on delivery updates and be available to receive the package during the estimated delivery window.

Disputed or False Delivery Attempt Policy

We work with reliable courier partners, but we understand that occasional errors may occur. If your tracking shows a “delivery attempt” or “delivered” status but you did not receive the order or no attempt was made, please follow the steps below:

What to Do

  1. Contact us within 24 hours of the marked delivery/attempt.

  2. Provide your order number, a brief description of the issue, and any available proof (e.g. CCTV footage, absence notice, no call logs, etc.).

  3. We will open an investigation with the courier partner on your behalf.

Investigation Process

  • Investigations may take 5–7 business days.

  • During this time, we will coordinate with the courier to verify the delivery scan, GPS location (if available), and driver logs.

Resolution

  • If the courier confirms that no valid attempt was made, we will reship your order at no extra cost.

  • If the courier confirms a valid delivery attempt, re-delivery will be possible at an additional shipping charge, in case the attempt has been made 3 times already.

  • If the package was marked as delivered but you did not receive it, and the courier confirms delivery, we cannot be held responsible unless clear evidence of fault is found.

Tips to Avoid Issues

  • Make sure your contact number is reachable at the time of delivery.

  • Provide clear and accurate address details, including nearby landmarks if needed.